Security Officer

Job Description - Security Officer (HOT0B0V3)

Job Number:

HOT0B0V3

Work Locations:

Hilton Petaling Jaya Hotel
No 2 Jalan Barat
Petaling Jaya 46200

As the Security Officer, you will be responsible for performing the following tasks to the highest standards:

• Maintain the order and safety of the hotel.
• Offer necessary service to guests.
• Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
• Take good care of communication facilities and skillfully operate all fire control equipment.
• Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.

Security Officer working at staff entrance should do as follows:

• Ensure that the external visitor registration form is filled correctly.
• Be hospitable to visitors and report any suspicions to the Management.
• Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
• Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel.
• Prevent hotel’s property from being removed without an authorized and signed Gate-Pass permission form.
• Write-off the Gate-Pass permission form once lent-out articles are returned.
• Implement payment for damaged items and provide the invoice for the purchase or refund.
• Keep the deposited keys in good condition and fulfill the key-lent procedure.

Security Officer working at the hotel lobby should do as follows:

• Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
• Take the initiative to usher guests into available elevators and assist with the selection of levels.
• Specially assist elderly, children and the disabled.
• Be alert of drunkards, the incapacitated and the people who accompany them.
• People who are excluded from pornography or other illegal activities should be monitored closely.
• When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention.
• Discourage guests from bringing pets into the hotel area.
• Advise visitors to remain in guest rooms between 23:00 and 8:00.
• Make sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Marketing & Communications department.
• Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests’ belongings are found.
• Dissuade guests from carrying hotel property to prevent the loss of goods in public areas.
• Pay special attention to those who come in with empty hands or bags and leave with bags.

Security Officer should do as follows in patrolling:

• Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities.
• Report all potential threats or discrepancies.
• Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
• Check and ensure that the backend office door is locked after team members have left.
• Inspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
• Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed.
• Be responsible to check fire facilities, fire security and manage the fire alarm.
• Be familiar with first aid and fire emergency procedures.
• Carry out other reasonable duties and responsibilities as assigned.

What are we looking for?

• High School or Secondary Vocational School graduate.
• Proficient with hotel security operations.
• Possess a strong sense of responsibility and service.
• Good work attitude and always alert.
• Able to communicate effectively and clearly.
• Knowledgeable of resources and utilize them efficiently.
• Literacy in English to meet business needs, preferred.

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