Key Account Manager - Logistics (Penang)

Your new company

My client is a global logistics firm who is looking for a Key Account Manager to manage a key client (MNC) based in Penang.

Your new role

• Develop and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction with our logistics services.
  
• Collaborate with internal teams to develop and implement strategic plans to grow and retain key accounts, maximizing profitability and fostering long-term partnerships.
  
• Drive revenue growth by identifying upselling and cross-selling opportunities, negotiating contracts, and closing deals with key clients.
  
• Act as the primary point of contact for key accounts, addressing any issues or concerns promptly and effectively to maintain high levels of customer satisfaction.
  
• Stay updated on industry trends, market dynamics, and competitors' activities to provide informed recommendations and insights to key clients.
  
• Track key account performance metrics, generate regular reports, and analyze data to identify areas for improvement and drive continuous enhancement of services and processes.

What you'll need to succeed

• At least 3 -5 years of experience in Key Account Management and /or Business Development in a Logistics / Freight forwarding industry
  
• Proven track record of securing and implementing one major full cycle project with a customer
• Experienced managing international clients
  
• Excellent customer relationship management skills
  
• Proficient in English and Mandarin
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email [HIDDEN TEXT].
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
English, Key Account Management, Logistics, Mandarin, Business Development, Freight Forwarding, Customer Relationship Management