Customer Service Representative

Your Day-to-Day:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints or issues promptly and accurately.
• Provide product/service information and solutions to customers.
• Escalate unresolved issues to the appropriate department or person.
• Develop and maintain strong relationships with existing clients.
• Conduct regular check-in calls and business reviews with clients.
• Collaborate with sales and other departments to meet clients' needs.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.

What you need for the role:

• Fresh graduates and SPM leavers are welcome. [In-job training will be provided]
• Able to speak, read, and type English and Mandarin (as you might need to converse with our clients from Taiwan).
• Ability to multi-task, organize, and prioritize work.
• Ability to work independently and as part of a team.
• Proactive problem solver with attention to detail.

What we are offering:

• Competitive salary package and benefits.
• Internal transfer opportunities as we grow and scale.
• Casual dress code practice.
• Career development, training opportunities.
• Young and fun culture.

Customer Inquiries, Complaints, customer interactions, Sales, Transactions, Attention To Detail, Chat, Mandarin, Organizing, Email, Prioritizing