Customer Experience Specialist Johor

This job is for a Customer Experience Specialist in Johor who speaks Mandarin. You might like this job because it involves understanding customer journeys, compliance management, analyzing feedback, and executing campaigns to enhance the customer experience in the solar industry. Fresh graduates are encouraged to apply, and benefits include bonuses, leave days, insurance, and growth fund. No experience candidates are welcome.

RM 3000 - RM 3400

Full-Time

few hours ago

Job Description

We are an established Solar company driven by a group of passionate individuals to inspire sustainable living among Malaysians by reducing electricity bill commitment & creating a greener world via NEM Solar PV.

1. Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
2. Document Management and Compliance: Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.
3. Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
4. Upselling Opportunities and Campaign Execution: Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Candidates with no experience are welcome to try and apply! [Part of Hiredly’s #NoExperienceNeeded Campaign]

Job Requirements

1. Effective Communication and Interpersonal Skills: Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.
2. Stress Management and Conflict Resolution: Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.
3. Solar Energy Industry Knowledge: Demonstrated understanding of solar energy systems, products, and the overall industry landscape.
4. Customer-Centric Approach: Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers' language and tone.
5. Language Proficiency: Proficient in Mandarin, Hokkien & English, for effective communication with customer base who are only fluent in Mandarin and/or Hokkien.

Send your resume to:

View email address on click.appcast.io / View email address on click.appcast.io

Skills

• Customer Service
• Customer Relationship Management
• Interpersonal Communications
• Customer Support

Company Benefits

We are big about birthdays as we want to celebrate you on your special day. Hence during this day, you are entitled to an additional off day.

LRT Accessible

We work on a semi-flexi working hours and remote work setting. If you miss the office, we are just a 1-minute walk away from Lembah Subang LRT Station.

Self Improvement Fund

Verdant is all about growth mindset, so each team member is entitled to a yearly amount of growth fund to cultivate learning spirit.

Fun & Snack Filled Office

Nintendo switch, dart board, guitar and chill room to rest when you need a boost. We believe in playing hard while working smart.

Hybrid Working Arrangement

We are one of the few that still allow employees to work from home. Our system & processes empower the team to do so, while achieving great results.

Additional Info

Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, Others

Company Profile

Verdant Solar

We are a group of passionate individuals, driven to inspire sustainable living among Malaysians by reducing their electricity bill commitment & creating a greener world via NEM Solar PV.

Vision: A world with 100% reliance on renewable energy.

Mission: To deliver world-class solar solutions & a WOW experience to our clients.

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