Claims and Insurance Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Opportunity:

• Insurance administration: Assisting Toll Group Insurance in the implementation of strategies and initiatives, as required e.g., collection and review of annual renewal data for insurance programs and collection of underwriting information for local Asia based insurances, and responding to insurance queries for Asia Divisions.

• Maximizing recoveries from insurers and/or 3PL subcontractors. This will include advising the business on options and steps they can take and providing bespoke draft responses on a case-by-case claim basis for the business to use to liaise and communicate with customers.

• Drive profitability outcomes for Toll in claims management by mitigating risk of claims and determining the strategies.

• Drafting receipt and release agreements.

• Ensure all local policies are reviewed and processed for renewal prior to expiry.

• Lodging and administering insurer agreements for legal review and approval.

What you'll need to succeed in this role:

• Minimum with Diploma in any related field or equivalent

• Need to have experience in international freight forwarding, supply chain claims management or insurance related field

• Excellent communication and interpersonal skills

• Meticulous and able to work under tight deadline

• Advanced proficiency in use of MS Word, Excel and CW1 (preferred)

• Read, write and speak English & Mandarin fluently

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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