Support Engineer, Technical Operations

This job is a Support Engineer in Technical Operations, where you'll troubleshoot technical issues, monitor servers, and work closely with clients. You might like this job because it offers continuous learning opportunities and the chance to work on improving systems for both customers and the company.

Salary: RM 2800 - RM 4500

Employment Type: Full-Time

Job Description

Job Family: Operations / eXpert Operation Center (XOC) / Technical

Reporting: Manager, Technical Operations

Functions/Responsibilities:

Part of the Managed Services team. Your responsibilities include technical administration, maintenance, and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on the agreed service level definition, much to the satisfaction of both customers & company. Managing a customer’s expectation is part of your job scope, which requires you to work closely with external & internal team members. You are expected to be a fast learner and to acquire technical implementation skills as and when needed due to business requirements. You need to have strong analytical and problem-solving skills, to excel in supporting our customers.

• Monitor the condition of servers, apps, and security measures
• Identify, log, and resolve technical problems of the scope (Incident Management)
• Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
• Respond to the site to troubleshoot, diagnose, and rectify faults.
• Liaise and coordinate the recovery of systems.
• Identify potential changes and system improvements for consideration and implementation (continuous improvements)
• Create, maintain, and distribute reports of progress to the Managers
• Required to be 24/7 on call standby
• Any other ad-hoc tasks assigned

Job Requirements

Performance Requirements:

• Ability to prioritize effectively and work with a sense of urgency.
• Ability to work independently with a significant

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