Customer Relationship Manager

Title: CRM

Duration: Permanent position 

Location: Old Klang Road, Malaysia

Working days: 5 working days(MON - FRIDAY)

JOB DESCRIPTION:

Key Responsibilities: 

• Take ownership to maintain and develop customer relationships on a daily basis, follow up and communicate with customers. (by WhatsApp/SMS/Email/Phone Call or with CRM system) 

• Understand customer needs and preference to provide competitive products and service. 

• Participate in compelling effective written content for business proposals and sales pitches 

• Research and create reports to summaries the study/feedback of market trends and competitors to enhance better customer experience and business performance. 

• Regularly track and update conversion rates, active rates and sales activities in the CRM system. 

• Complete assigned tasks in a timely and effective manner; support other related duties as assigned by the management from time to time. 

Requirements: Must haves: 

• SPM level or above. Trilingual in English, Chinese & Malay (verbal, written & read). 

• Minimum 1-5 year working experience in Sales, Customer Service,Telesales or other related industries(at least 6 months in the same company). 

• Strong understanding, proactive to ask questions and seek guidance when needed. 

Nice to haves: 

• Preferred gender: aged between 21-28 years old. 

• Proficiency in G Suite and Microsoft Office. 

• Value added if able to provide 3 months consecutive sales results with proven records

Customer Relationship Manager, English, Sales, Telesales, Customer Service, Chinese, Malay, Crm