Boutique Executive

This role offers a unique opportunity to represent a world-class brand and deliver exceptional service to our client sophisticated clientele.

Responsibilities:

Sales and Boutique Operations :

• Maintain a respectable appearance while on duty in accordance with company regulations, projecting an image of courtesy, respectability, and professionalism.
• Manage the overall sales process, including walk-in and phone/email clientele, showcasing advanced selling skills to provide quality customer service for complex product sales.
• Actively participate in developing new sales opportunities and client relationships.
• Provide operational support for marketing events.
• Receive, check, and unpack stock, ensuring goods received are in order, and conduct daily stock counts.
• Ensure tidiness and presentability of merchandise and displays, coordinating with visual merchandising and A&P personnel on concepts/theme planning.
• Conduct quarterly reviews/updates of window displays for each collection and manage product rotation to enhance visual displays.
• Create new POS display themes as necessary and assist in executing sales promotional programs.
• Keep track, update, and file all sales documents/records and paperwork, ensuring easy reference and retrieval by the accounts department.
• Provide guidance to junior staff on procedures, ensuring the cleanliness and organization of the boutique at all times.

Customer Experience and Service & Business Development:

• Ensure an optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors.
• Provide reliable, accurate, and first-class customer service with in-depth product knowledge and pricing, including estimates and repair explanations.
• Actively participate in Customer Relationship Management data collection and ensure the welcoming of aftersales customers and all related tasks.
• Coordinate with the Customer Service Department to transfer customers' repair watches for necessary actions.
• Ensure stock levels in the boutique align with management's direction, report discrepancies to management, and assist in investigating and rectifying issues, proposing corrective actions.
  

Work at Marina Bay Sand, Singapore

Retail Sales