Workplace Operations Manager

Job Description

In Q4 2023, Intel announced that Altera will be reported as a separate business unit beginning on January 1, 2024, with ongoing support from Intel. This role is associated with that standalone business strategy and is expected to fully transition to a standalone company at some point in the future, with an anticipated target of January 1, 2025.

We are a leading global semiconductor company at the forefront of innovation, delivering cutting-edge solutions for a diverse range of industries. As we continue to expand our global operations, we are seeking a Corporate Services Workplace Manager for our organization.

We are looking for candidates with an entrepreneurial mindset, and strong knowledge of facilities management and site services. This position requires strong customer service acumen to support a diverse onsite clientele. This individual needs to be employee experience-oriented and have a hospitality approach. This is a full-time onsite based in Penang and reports to the Director of Corporate Services. This role requires Domestic and Global travel at 20 percent.

Responsibilities But Not Limited To

• Manage day-to-day operations of the site, ranging from custodial to life-safety, space planning, food and beverage, events, and all maintenance programs and services in-between.
• Deliver programs and services to support our onsite facilities and workforce in the region.
• Work closely with colleagues, cross-functional teams, and leadership to promote wellness and productivity.
• Ensures the facility procedures and policies comply with all regulations in each applicable jurisdiction (e.g., local, state, federal, national, Foreign Trade Zone).
• Ensure building systems and structures are inspected, perform analysis, and forecast repairs or renovations.
• Oversee services contracts and manage partners / suppliers' relationship.
• Responsible for suppliers and vendors service performance, including operational and business reviews, monitoring and driving vendors to meet Altera/Intel service level agreements (SLA) and key performance indicator (KPI) requirements.
• Organize and strategize the employee experience and programs.
• Manage employee engagement to include leadership and key stakeholders.
• Oversee site budget and partner with finance and procurement team.
• Implement infrastructure projects.
• Manage local safety, food service, security, janitorial, and facilities-related concerns and communicate status and updates effectively.
• Manage incident and communications activities.

Behavioral Traits

• Demonstrate problem solving and critical thinking skills.
• Self-starter capable of driving results without supervision.
• Exceptional organization, analytical, financial, verbal and written communication skills are required.
• Strong ability to multi-task and coordinate multiple projects simultaneously.
• Ability to prioritize activities effectively, while ensuring a high level of accuracy.
• Engage indirect reports and cross-functional teams.
• Must have strong management and attention to detail.

Qualifications

This position is not eligible for Intel immigration sponsorship.

Minimum Requirements

• Bachelor's degree in business administration, Hospitality, Project management, Operations, or related field
• 7+ years of experience in facilities management in tech or semiconductor industry.
• 7+ years of experience in collaboration tools (i.e. Microsoft Suite, Coupa, Asana, Ariba, Service Now)

Preferred Skills And Qualifications

• Master's degree (or equivalent) in operations management, business administration, or related field

Inside this Business Group

The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will require an on-site presence. Customer Service, Analytical, Financial, Coordination, Space Planning, Critical Thinking, Infrastructure Projects, Wellness, Productivity, Services Contracts, Safety, Janitorial, Events, Food And Beverage, Facilities Management, Verbal, Problem Solving, Employee Engagement, Organization, Management, Written Communication