Consulting Engineer - Collaboration
Cisco Live
Meet the Team The Customer Experience (CX) team is a group of outstanding technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through technology design, implementation, and optimization across a broad range of Cisco Collaboration and Contact Center technologies. Our team works closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver measurable business outcomes. We are a high-performing, collaborative team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is reflected in strong financial results, industry recognition, and consistently high customer and employee satisfaction scores. Your Impact As a Consulting Engineer specializing in Collaboration Contact Center, you will serve as a trusted technical advisor, leading the design, implementation, and optimization of Cisco Contact Center solutions for enterprise and Service Provider environments. You will own end-to-end delivery of customer engagements, translating sophisticated business requirements into scalable solution architectures that drive measurable outcomes. Collaborate with customers and internal collaborators across pre-sales and delivery phases to align Cisco Collaboration solutions with customer goals and technology roadmaps. Act as the primary focal point for problem resolution, ensuring accurate and timely resolution of sophisticated issues across a broad range of Collaboration and Contact Center technologies. Develop and share delivery methodologies, documentation, and digital intellectual capital to continuously strengthen the broader consulting practice. Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in Cisco Contact Center technologies across Enterprise and Service Provider environments.
- Strong expertise in Cisco Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as Cisco Unified Contact Center Enterprise (UCCE), Intelligent Contact Management (ICM), Customer Voice Portal (CVP), Cisco Unified Customer Voice Portal (CVP), Cisco Unified Communications Manager (CUCM), Cisco Finesse, and Cisco Unified Border Element (CUBE).
- Proven experience in designing and implementing Cisco Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.
- In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.
- Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.
- Experience working with Cisco UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client.
- Solid grasp of TCP/IP networking fundamentals and supporting infrastructure services/protocols such as DHCP, DNS, TFTP, NTP, and LDAP.
- Experience with Webex Contact Center (Webex CC), including solution planning, migration, deployment, and implementation activities.
- Familiarity with AI-driven capabilities and integrations within UCCE, Webex Contact Center, and Webex Customer Experience solutions.
- Professional-level Cisco certification (CCNP Collaboration or equivalent) or higher, with a commitment to continuous learning
- Knowledge of Collaboration QoS design and implementation guidelines
- Familiarity with software programmability, automation, orchestration, and/or virtualization technologies
- Proven ability to mentor and guide junior engineers while acting as a trusted advisor to customers and internal collaborators
- Experience contributing to digital intellectual capital such as automation scripts, delivery frameworks, or reusable technical assets
- Fluency in Mandarin is preferred to manage and support our customers in the Greater China region
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Consulting Engineer - Collaboration in Kuala Lumpur vacancy
- ...centre network environments. If you are a Network Operations Engineer seeking experience in a large-scale enterprise and exposure to... ...in line with defined service level agreements Escalate and collaborate with cross functional teams and vendors to restore services...
- ...by digital technology. As a Technology Consulting Professional, you will help businesses... ...Terraform, Ansible, Chef, or Puppet. Collaborate with technology teams across EY Service... ...of products through reuse. Work with engineering teams for designing, building &...
- ...data environments supported by leading architects, data engineers, scientists, consultants, and project leaders across the region. We are... ...engineers and analysts, fostering a high-performance and collaborative culture Oversee the full project lifecycle, including...
- ...organizations globally. Based in Kuala Lumpur, work alongside expert engineers to design and implement scalable, human-centered IT solutions... ...Troubleshoot and resolve complex infrastructure issues, collaborating with IT, engineering, and operations teams Implement and...
- ...logical network layers Manage incidents in line with SLAs, ensuring timely resolution and communication Escalate issues to engineering and vendor teams where required Support provisioning activities, including circuit turn-up, testing, and validation Maintain...
- ...As a Technical Lead within EY’s Digital Engineering team, you will play a strategic role in... ..., define technical architecture, and collaborate with multidisciplinary stakeholders to... ...operate. Working across assurance, consulting, law, strategy, tax and transactions, EY...
- ...logical network layers Manage incidents in line with SLAs, ensuring timely resolution and communication Escalate issues to engineering and vendor teams where required Support provisioning activities, including circuit turn-up, testing, and validation Maintain...
- ...Business Analyst within EY’s Digital Engineering team, you will play a key role in bridging... .... Key Responsibilities Collaborate with stakeholders to elicit, analyze, and... ...engineering, digital product, or technology consulting environment ~ Strong understanding of...
- ...Project Manager / PMO within EY’s Digital Engineering team, you will be responsible for... ...backend, QA, DevOps) to ensure smooth collaboration and execution Drive continuous improvement... ...a software engineering or technology consulting environment ~ Strong understanding...
- ...We are looking for a skilled Coupa Consultant with at least 2 years of hands-on experience in implementing, configuring, and supporting... ...end-user training and provide post-go-live support. Collaborate with cross-functional teams to ensure successful project execution...
Lavu Tech Solutions Sdn Bhd
Kuala Lumpur13 days ago - ...The Role We are looking for a dynamic and results-driven Sales Consultant to join our growing team. In this role, you will be at the forefront of expanding our dealer network. Your primary mission is to sell our complete security ecosystem—including our flagship software...
- ...Sundays on a rotational roster **Candidates with more solid & relevant working experience in jewellery retail industry will be considered for the post of Senior Jewellery Sales Consultant** Interested candidates please submit your application through Jobstore.com...
- ...clients in a clear and compelling manner, facilitating discussions and addressing queries. Collaborating ~ Work collaboratively across several different Mintel consulting teams to deliver best-in-class custom work to our clients Engaging with Clients ~ Communicate...
- ...settlement, and billing processes. Work closely with various SAP consultants on their specialized module area. Ensure reliable daily,... ...and data discrepancies; lead root-cause analysis with Data, Engineering, Finance, Infrastructure and relevant external providers....
- 角色 我們正在尋找一位充滿活力、以結果為導向的銷售顧問加入我們不斷成長的團隊。在這個職位上，您將站在拓展經銷商網路的最前線。您的主要任務是向馬來西亞各地的潛在經銷商銷售我們完整的安全生態系統，包括我們的旗艦軟體和配套硬體解決方案。 主要職責 業務拓展：積極主動地尋找、開發和建立新的經銷商合作夥伴關係，以擴大 MAGNET 的市場佔有率。 解決方案銷售：與經銷商協商，了解他們的業務需求，並提供將我們的軟體與硬體系列結合的客製化解決方案。 銷售週期管理：管理從線索開發到成交的整個銷售流程，包括提供引人入勝的產品演...
- -Provide professional beauty treatments and personalized consultation to customers. -Deliver excellent after-sales service and maintain... ...with opening, closing, and general upkeep tasks. -Work collaboratively to ensure excellent customer satisfaction for both walk-ins...
- ...a small effort or project team. Key Responsibilities Consulting Capability: • Ensures individual contributions are aligned... ...of consulting processes. Human relations skills including collaboration and team functions. Understanding of team function and...
- ...business models in a dynamic international project environment and support our clients to master their challenges in a VUCA world. As a Consultant, you will assume responsibility for one or more project modules or lead smaller projects and contribute to acquisition approaches...
- ...world of tomorrow with us as Technical Consultant (Power Distribution) . You’ll make... ...relationships with planning and engineering offices, acting as the crucial interface... ...systems. Ensuring Cross-Functional Collaboration: Collaborating closely with sales, vertical...
- ...verbal and written communication skills. ~ Ability to work collaboratively and independently. ~ Understanding of software development... ...accounting and financial principles and localization. ~ Enable to consult FI/CO processes to customers. ~ Enable to translate the...
- ...transformed in recent years by digital technology. As a Technology Consulting Professional, you will help businesses realise the value they... ..., reliable, scalable and high-performance code. You will collaborate with functional requirements, user experience, and...
- Expert/Experienced in Oracle RDMS database solution architecture, e.g. DB schema, indexes and constraints. Expert/Experienced in Oracle database DML, scripts, procedures, triggers and PLSQL development. Expert/Experienced in Linux shell scripts development. ...
- ...Application Consultant (HRMS) Location: PJ, Malaysia Work Mode: Onsite Employment type: Permanent Our client is a leading provider of innovative HR technology solutions, specialising in streamlining human resource management for the retail industry. With...
- SAP PP Functional Consultant Position Description Role Overview: Seeking an experienced SAP PP Consultant to manage and optimize... ...production issues and provide ongoing support. . Collaborate with cross functional teams (MM, SD, QM) for integration. ....
- ...Position: SAP S/4HANA Payroll Consultant Industry: IT Working Duration: 5 months contract under ADECCO (Renewable based on business... ...S4/HANA payroll team where you will have the opportunity to collaborate in the project 9940553004 - FPG Project Nova. The...
Adecco Staffing & Outsourcing Sdn Bhd
Kuala Lumpur13 days ago - ...develop junior team members while fostering a collaborative and high-performing team environment.... ...Computer Science, Business, Accounting, Finance, Engineering, or a related discipline. Minimum 8-12 years of SAP consulting and implementation experience. Experience...
- Description Delivery Consultant About Us: At Sitecore, our mission is to simplify... ...our people—a diverse, passionate, and collaborative global team spanning over 25 countries... ..., efficiency, and insight. From engineering to customer experience, AI capabilities...
- ...seeking an experienced and detail oriented Immigration & Mobility Consultant to join our team. The successful candidate will be... ...detail and accuracy. Ability to work independently and collaboratively within a team. Strong stakeholder management and negotiation...
- ...Lead Consultant - Health & Benefits ~202604583 ~Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ~Full time View... ...accuracy, and consistency across all reports and analyses Collaborate with cross-functional stakeholders (e.g., brokers, insurers,...
- ...Our client is a management consulting firm from Japan which specializes in corporate growth, business restructuring, and management advisory. They are looking for a business experience consultant to be part of the team. Role Overview: You...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Consulting Engineer - Collaboration. Be the first to apply!
