Site Supervisor

Job Responsibility

Position Overview

Kay's Steak & Lobster is seeking a dedicated Front of House Supervisor to lead our team in delivering unparalleled service and hospitality to our esteemed guests. As the Front of House Supervisor, you will play a key role in ensuring the smooth operation of our dining establishment, maintaining high standards of service excellence, and fostering a positive and cohesive team environment.

Key Responsibilities

• Supervise and oversee front of house staff, including waiters, hosts/hostesses, and bartenders, to ensure adherence to restaurant policies and procedures.
• Provide guidance, training, and mentorship to front of house staff, promoting a culture of excellence, professionalism, and teamwork.
• Monitor service quality and guest satisfaction levels, addressing any issues or concerns in a proactive and effective manner.
• Assist with the hiring, scheduling, and performance evaluation of front of house employees, ensuring adequate staffing levels to meet operational needs.
• Coordinate with the kitchen and bar staff to ensure seamless communication and collaboration between front and back of house teams.
• Manage reservation systems and seating arrangements, optimizing table turnover and maximizing restaurant capacity.
• Oversee the cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
• Handle guest inquiries, complaints, and special requests with professionalism and courtesy, seeking resolutions to ensure guest satisfaction.
• Conduct regular inspections of dining areas, restrooms, and public spaces to maintain cleanliness and presentation standards.
• Collaborate with management to develop and implement strategies for enhancing the overall guest experience and driving customer loyalty.

Job Requirements

• Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a high-end restaurant or fine dining setting.
• Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and management.
• Proven ability to problem-solve and make decisions under pressure, maintaining composure in high-stress situations.
• Thorough knowledge of restaurant operations, including front of house procedures, point-of-sale systems, and reservation management software.
• Flexibility to work evenings, weekends, and holidays as required by business needs.
• Strong organizational skills with keen attention to detail and the ability to multitask effectively.
• Commitment to upholding hygiene and safety standards, including knowledge of health codes and regulations.
• Ability to lift and carry trays or other items weighing up to 30 pounds and stand/walk for extended periods.
• A passion for hospitality and a genuine desire to create memorable experiences for our guests.

Job Benifits

Why Join Kay's

• Competitive salary
• Stable and growing company (no retrenchment or salary deduction since the beginning of pandemic in 2020)
• Free flow of coffee*
• Maternity leave
• Paternity leave
• Compassionate leave
• Marriage leave
• Awal Ramadan leave
• Raya leave (at least 4 days for Aidilfitri and 3 days for Aidiladha)
• Career growth
• Continuous training
• Employee's discount
• Annual company holiday*
• Performance bonus*
• Subject to individual and company's performance and requirement.

Leadership, Organizational Skills, Communication, Problem-solving