Job Responsibility
- Act as the primary contact for customer account management, handling all inquiries and concerns
- Proactively engage with clients on a monthly basis to nurture and expand existing accounts.
- Foster strong customer relationships to maximize their long-term value.
- Identify opportunities and promptly address customer issues with precision.
- Guarantee prompt and successful delivery of our solutions to meet customer needs and goals.
- Collaborate with various internal teams (such as Customer Service and Product Development) to enhance the overall customer experience.
- Monitor account metrics, including weekly, monthly, and quarterly forecasts.
- Share your comprehensive weekly sales report to facilitate effective communication and improve performance analysis.
- Demonstrated track record of at least 3 years in account management, key account management, or business development roles.
- Exceptional proficiency in English communication, showcasing a natural flair for effective interaction.
- Essential skillset includes solution-based selling, persuasive communication, adept negotiation, deep customer understanding, market research acumen, strong leadership capabilities, effective time management, self-motivation, and a collaborative spirit.
- Extensive experience utilizing CRM Software, G-Suite, and Microsoft Suite, ensuring seamless workflow management.
- Possession of a degree or diploma in Business-related studies, underpinning a solid foundation in the field.
- Proven ability to thrive in a fast-paced, dynamic, and competitive environment, showcasing remarkable adaptability.
- Location: Menara HLX, Kuala Lumpur
- Working hours Monday - Friday (Regular working hours)
- Company Benefits
- EPF/SOSCO
- Medical Allowance
- Attendance Allowance
- Dental & Optical Subsidy
Vacancy posted 9 days ago
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