Customer Service Executive - Part Time Basis

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Do You Need a Part-Time Job

Do you want to be part of a business that creates colorful joys of life and happy memories

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of

• Receive training that will equip you with soft and technical skills for the role.
• Gain confidence in meeting and exceeding the expectations of our global customers.
• Get comfortable in handling emails.
• Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
• The opportunity to work and grow in a diverse culture with a rewarding career

What are we looking for

• Pleasant personality with good communication, written, and oral skills in English.
• Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
• Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
• Computer literate and internet savvy.
• Positive attitude and a team player with a passion in delivering World Class customer service.
• Ability to work under pressure to meet or exceed set performance standards

What's in It for You

• Paid Training and career development opportunity
• Socso, EPF, EIS
• Flexible working hours
• Career growth opportunity

Customer Service, Computer Literate, Internet Savvy, Communication