Assistant Manager

Why join us?

Issuer Services serve GBM and CMB clients issuing Loans and Bonds into the Capital Markets on a wholesale basis.

Loan Agency and Administration of floating rate loan product (for ISV, GB and CMB lending businesses): 

• Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees. 
• Loan Admin of HSBC bilateral (Customer/RM instruction) and participation loans (syndicated as lender, Agents/RM instruction) for servicing, cash and letters of credit for principal, interest and fees. 

Corporate Trust provides services to bond Issuers and market exchanges that enable the effective running of the market platforms; Euroclear, Clearstream (ICSDs); and DTC. 

• Common Depository is appointed by the ICSDs to service physical securities. 
• Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar). 

Escrow services are provided to ensure the smooth running and risk mitigation of new issues by managing cash, securities and collateral as an independent third party.

If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

• Manage end-to-end static data maintenance across customers, accounts, facilities/loans, counterparties, and related reference attributes in line with approved workflows, data governance standards, and documented procedures.
• Validate and process static data set-ups and amendments accurately within agreed SLAs, applying maker–checker controls and retaining audit-ready evidence for all changes.
• Complete static agency set-up activities to support new deals and lifecycle events (e.g., amendments, rollovers, repricings, transfers, restructures, closures), coordinating with other operational teams where dependencies exist.
• Set up and maintain Standard Settlement Instructions (SSIs) and related payment/settlement standing data, ensuring accuracy of beneficiary details, routing information, cut-offs, and currency-specific requirements to enable smooth settlements.
• Review and interpret SWIFT messages (including MT103, MT202 and related message types) to support investigations, validate settlement details, and resolve payment/settlement exceptions in collaboration with Payments/Operations teams.
• In addition, the jobholder is responsible for overseeing the completion of all mandatory checks in line with Global Standards. 
• Responsible for compiling, generating and presenting all related MI reports to SMT.

Impact on the Business:

Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework".

All Staffs are required:

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within Malaysia and in relation to the countries migrating work with the assigned GSC.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Customers and/or Stakeholders:

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are being taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customers.
• Customers are kept fully informed of progress.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Teamwork:

• Create robust team environment where skills and knowledge are openly shared to achieve team and business goals.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Share knowledge, best practice and experience with colleagues at all levels.

Operational Effectiveness and Control:

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for Operations Team.
• Provide guidance and coaching on utilisation of the reporting tools and template.
• Work is organised and completed within agreed timescales, in accordance with procedures.
• Work is distributed / duties allocated between individuals in accordance with their experience / ability.
• Productivity and quality of work are monitored and achieved.
• Issues / problems are fully analysed and resolved or escalated.
• Appropriate action is taken to prevent recurrence.
• Procedural changes / new initiatives are fully communicated to and implemented.
• Encourage and monitor team member(s) to consistently maintain a high level of customer service.
• Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilisation at all times.
• Demonstrates ways to improve customer service, increase productivity.
• Contribute to contingency planning for the teams / sections.
• Acquire and update knowledge on procedures related to relevant processes.
• Process work as requested by line management/customer.
• Ensure that work is completed in accordance with established procedures and standards.
• Work well independently and complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
• Work productively and professionally.
• Exhibits ownership of the business.
• Maintain HSBC internal control standards, and be aware of the need to implement compliance policies and of operational risk scenarios associated with your role.

Completion of Records and Management Information :

• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Compliance:

• Ensure team member adheres to the Company’s requirements including but not limited to Data Protection Act, Premises Security, Compliance issues / requirements.
• Ensuring compliance with all relevant regulatory, legal and Group requirements.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. 
• Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.

Managing for Value:

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.

Audit and Control:

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Continuously manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework.
• To implement the Group Compliance Policy as applicable to your role. The term "compliance" embraces all relevant laws, rules and codes with which the business has to comply.

Role Context:

• The environment and operating conditions of the role including the extent of guidance and authority in accordance to the supported region.

Management of Risk (Operational Risk / FIM requirements):

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. 
• The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Observation of Internal Controls (Compliance Policy / FIM requirements):

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

What you will need to succeed in the role:

Knowledge:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.

Experience:

• At least 3-5years’ experience in securities industry.

Skills:

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI report
• Experience setting up and maintaining SSIs, with a strong understanding of settlement flows and common breaks.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
• Strong understanding of data quality principles, controls, and operational risk
• Good working knowledge of SWIFT standards and the ability to read and interpret MT103 and MT202 messages (and investigate related payment/settlement queries).
• Familiarity with syndicated loan agency processes and relevant systems/workflows (e.g., loan servicing platforms and internal approval tools), with strong Excel capability 
• Organized, delivery-focused, able to manage competing priorities and deadlines.
• Evidence of process management skills with an ability to initiate process improvements.
• Fluency in spoken and written English.