Assistant Branch Manager

Forward Freight Services (FFS) with 35 years of experience in the forwarding/logistics industry is a trusted partner in ensuring we provide seamless services to our clients. We collaborate with a wide range of industries and we deliver what we commit to.

Key Responsibilities :

Operations Management

• Support the Branch Manager in managing import/export operations, shipment coordination, and customer service.
• Monitor key metrics like shipment volumes, transit times, costs, claims, and customer satisfaction.
• Implement process improvements to increase efficiency and productivity across operations.
• Ensure compliance with all customs regulations, security protocols, and company policies.

Staff Supervision

• Assist with hiring, training, coaching, and professional development of staff.
• Conduct performance reviews and provide feedback to subordinates and colleagues.
• Schedule staff, manage labour resources, and maintain appropriate staffing levels.
• Promote a team-oriented environment focused on safely and accurately moving customer shipments.

Customer Service

• Build and maintain positive relationships with customers to retain accounts and identify new opportunities.
• Address and resolve complex customer inquiries, discrepancies, or complaints.
• Gather customer requirements and provide solutions for transportation and logistics services.
• Work closely with sales team to develop solutions that meet customer needs.

Freight Operations

• Coordinate with suppliers, carriers, and agents to arrange for pickup, transport, and delivery of freight.
• Review shipping documentation (bill of lading, commercial invoices, packing lists, etc.) for accuracy.
• Oversee import/export activities including customs clearance, documentation, and regulatory compliance.
• Analyse transportation modes and routes to ensure most cost-effective and timely freight movement.

Requirements:

• Possess a Degree in Business Management or equivalent.
• Minimum 3 years of freight forwarding, logistics, or supply chain experience and preferably with supervisory experience.
• Strong leadership, analytical, problem-solving and communication skills.
• Proficient with freight tracking systems and productivity software.

Leadership, Supply Chain, Analytical, productivity software, Freight Forwarding, Communication, Logistics, Problem-solving