HRBP Manager, Call Center

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you'll get to

• Partner with business leaders as a trusted HR advisor, providing strategic and operational guidance aligned with business goals and growth initiatives.
• Champion company culture, employee engagement, wellbeing, inclusion, and talent initiatives to foster a collaborative workplace.
• Manage Employee Relations (ER) and Industrial Relations (IR) matters professionally and in compliance with local labour laws.
• Drive performance management, talent development, leadership coaching, and organizational effectiveness initiatives.
• Lead change management and continuous improvement efforts, including organizational transformation and restructuring projects.
• Leverage HR analytics and insights to support decision-making and measure the effectiveness of HR initiatives.
• Collaborate with COEs, BUHR, and Country HR teams on HR programs, while supporting ad-hoc projects and cross-functional initiatives.

What you'll Need to Succeed

• Bachelor's Degree in Human Resources, Business Administration, or a related discipline.
• Minimum 7–8 years of HRBP experience with strong exposure to strategic HR and employee relations in fast-paced environments.
• Strong HR acumen and solution-oriented mindset, preferably with experience in call center, BPO, e-commerce, or MNC environments.
• Good knowledge of HR analytics, HR practices, and local employment regulations/labour laws.
• Strong interpersonal and stakeholder management skills, with the ability to build trust and influence employees at all levels.
• Proactive, self-driven, and capable of working independently while leading small teams and collaborating across HR functions.
• Agile, adaptable, and growth-oriented with a strong 'can-do' attitude.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

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Have a good trip, and see you soon!