Associate, Rider Recruitment

About The Opportunity

Responsibilities include, but are not limited to:

1. Work with the Rider Management team to develop recruiting strategies and create innovative ways to source candidates. This includes working with local universities/colleges and community job boards to post the roles.
2. Use the existing Applicant Tracking System to manage the full cycle rider recruitment, including but not limited to:

• Validating applicants’ documents
• Contacting and managing prospective candidates
• Scheduling test rides for riders
• Screening drivers for capability and experience
• Scheduling onboarding sessions and ensuring sessions are filled. Follow up and re-book candidates as needed.
• Assisting with administrative functions for local leads, such as ensuring completion of new hire processes and documentation
• Supporting new hires with questions during their first weeks (e.g., payroll inquiries)

Qualifications

What you need to be successful

• Previous experience in customer service, sales, or administration is an asset.
• Excellent communication skills.
• Strong interpersonal skills.
• Good time management skills.
• Proficiency with Microsoft Excel, Microsoft Office, and Google Suite (Docs, Sheets, Slides, etc.) is essential.
• Additional attributes:
• Mental strength and resilience, similar to a face-to-face customer service role, as all interactions are conducted in person.
• Ability to thrive in a dynamic and sometimes unpredictable environment.
• Comfortable working in a warehouse setting.

Who We Are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.