Assistant Manager, Policy Administration

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Office Management (Administration & Office Support)

Full time

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• Reposts and receives work instructions from Manager. Perform customary personal and job supervisory duties required to ensure effective coordination and accomplishment of Section activities.
• Authorize to process and handling daily submission, and complete the cases within the departmental SLA.
• Review, verify, approve and ensure that request for cases are processed within specified guidelines and within the agreed service commitment benchmark and compliance to the guideline of financial authority conferred. Controls are established to ensure accuracy and reliability.
• Reports on update of current listings / notices / statements / return mails etc
• Assign case in system, monitoring outstanding unprocessed cases, all printing and sending of document / letters /listings /
  statements etc.
• Liaises with branch via calls, memo or emails on changes of process and guidelines.
• Participated in quality improvement projects in line with Company's quality objectives, implementation, monitor and review the process / work progress in order to enhance quality, productivity and efficiency.
• Conducts internal quality control audits as required and directed by Manager.
• Participated in any process review and improvement as at when assigned/required by Manager.
• Involved in on job training, classroom training and coaching of junior staff as assigned/required by Manager.
• Report extraction, monitoring and handling on exceptional list/ add hoc assignment or projects.
• Coordinate on department meeting, minutes writing, preparing training material/slides including conduct training to agency/sales support team/ CS team/ department staff and others related co-workers.
• Review and improve on department process, handling and monitoring system related issues, department process flow, liaise with related department to resolve the policy servicing issues/ error.
• Review, drafting department forms, letters or any others document related to policy servicing request/process.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree related to Life Insurance/ FLMIA/ ACS. 
• Possess at least 2 year of life insurance experience is preferable.
• Proficient in Microsoft words, Excel and PowerPoint.

Your application will include the following questions:

How many years' experience do you have as an Assistant Manager?

Which of the following statements best describes your right to work in Malaysia?

How many years of auditing experience do you have?

What's your expected monthly basic salary?

Which of the following Microsoft Office products are you experienced with?

How many years' experience do you have in the insurance industry?

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

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