Customer Service Executive

Position

Customer Service Executive (Malay English Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls emails social media and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain customer relationships

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written verbal listening)
• 12 years of BPO experience will be an added advantage.
• Customeroriented mindset pleasant interpersonal skills willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fastpaced working environment and work under pressure

Job Type

• Fulltime Shift between 9am to 9pm 5 days a week

Salary

• Basic RM1700RM1800
• Performance KPI (up to RM150 per month)

Benefits

• EPF Socso
• Birthday Leave
• Maternity leave
• Annual Leave Maternity Leave Parental Leave etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Pay: RM1700.00 RM1800.00 per month

Benefits:

• Parental leave

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Language:

• Bahasa (Required)
• English (Required)

Remote Work :

No