Interpreter- Mandarin speaking (Work from home)

Job Overview

We are hiring a Mandarin Interpreter to provide real-time interpretation for medical, emergency (911), and general service calls. The role requires accurate, neutral, and professional interpretation between Mandarin and English speakers while handling sensitive and high-pressure situations.

Key Responsibilities

• Provide accurate and professional Mandarin-English interpretation.
• Interpret spoken communication while maintaining the original meaning, tone, and context.
• Listen carefully and convey information without adding, omitting, or changing the intended message.
• Maintain professionalism, neutrality, accuracy, and confidentiality during all interpretation sessions.
• Meet required productivity, quality, attendance, and login KPIs.
• Comply with data privacy, confidentiality, and information-security requirements.
• Participate in training, coaching, and quality improvement activities as required.

Requirements

• Mandarin : Native-level proficiency with the ability to speak, read, and write Mandarin fluently.
• English: C1/C2 proficiency with strong verbal communication and comprehension skills.
• Strong Mandarin-English interpretation, listening, comprehension, and communication skills.
• Able to interpret conversations accurately, clearly, and professionally while maintaining confidentiality and neutrality.
• Must be comfortable working 100% night shifts with no shift preference .
• Shift start times may range from 8:00 PM to 5:00 AM MYT , depending on operational requirements.
• Each shift is 9 hours , consisting of 8 hours login/productivity time and 1 hour of breaks (2 × 15-minute breaks and 1 × 30-minute meal break).
• Must have a dedicated, private, quiet, and distraction-free room suitable for interpretation calls.
• Must comply with the WFH compliance audit , which may include providing a 360-degree video of the working environment .
• Must comply with all confidentiality, data privacy, and information-security requirements.
• Able to meet the attendance, productivity, quality, and performance requirements of the role.
• Reliable, disciplined, and able to work independently from home.