- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Responding promptly to customer inquiries. Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.
- Acknowledging and resolving customer complaints.
- Communicating with customers through various channels (WhatsApp, Facebook, Instagram, Email, Live Chat etc.)
- Communicating and coordinating with relevant teams (IT, Sales and Marketing etc.) as necessary.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
; JOB REQUIREMENTS:
- At least possesses Diploma/Advanced/Higher/Graduate Diploma in any field.
- At least 1 year of working experience in Customer Service position. Fresh graduates who are passionate in Customer Service are welcomed to apply.
- Proficient in written and spoken English, Bahasa Malaysia, and Mandarin (to deal with mandarin speaking clients).
- Must be willing to work on rotational shift - 24/7 (Midnight shift allowance will be provided).
- Afternoon and night shifts are allowed to work from home.
Vacancy posted 3 days ago
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