M365 Engineer (Permanent Position)
HTC Global Services (India) Private Limited
Description:
- A Microsoft 365 Senior Engineer with 3–7 years of experience providing L2/L3 technical support across the Microsoft 365 ecosystem, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID (Azure AD), Intune, and Microsoft 365 Apps.
- Skilled in diagnosing and resolving complex technical incidents involving identity and access, email, collaboration, endpoint management, and cloud productivity services through structured troubleshooting and root cause analysis.
- Experienced in administering Microsoft 365 environments, managing user access, licensing, security policies, and performing operational tasks using Microsoft admin portals and PowerShell.
- Strong understanding of Microsoft technologies, including Windows Server, Active Directory, Azure fundamentals, networking, and enterprise ITSM processes within SLA-driven environments.
- Proven ability to collaborate with cross-functional infrastructure, security, and service desk teams to ensure service stability, compliance, and continuous improvement.
- Familiar with Microsoft security and compliance capabilities, including MFA, Conditional Access, DLP, retention, and eDiscovery concepts.
- Committed to delivering reliable end-user support, maintaining technical documentation, and driving automation initiatives to enhance operational efficiency.
Vacancy posted 7 days ago
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