Customer Service (Telemarketer)

Job Responsibility

• To efficiently handle outbound call.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of outbound calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Job Requirements

• Proficiency in Mandarin is preferred.
• Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Candidate must possess at least a SPM and above
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computers (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively
• Able to work in JB

Job Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Coverage
• Career Progression opportunities - you maybe able to get promotion easily.

Customer Service, Time Management, Billing, Interpersonal Skills, Telephone etiquette, Microsoft Word, Microsoft Excel, Communication, Telemarketing