Assistant Outlet Manager

Job Responsibility

Summary: The Retail Assistant Manager plays a pivotal role in supporting the overall management and operations of the retail establishment. This individual assists the Store Manager in overseeing daily activities, ensuring exceptional customer service, driving sales, and maintaining a positive work environment.

Responsibilities

• Team Leadership: Supervise and motivate retail staff, fostering a positive and productive work environment. Assist in hiring, training, and performance evaluation of employees.
• Customer Service: Ensure a high level of customer satisfaction by addressing inquiries, resolving complaints, and maintaining a welcoming atmosphere within the store.
• Sales and Performance: Collaborate with the Store Manager to meet sales goals, monitor inventory levels, and implement strategies to increase revenue.
• Operations Management: Assist in the implementation of operational procedures, including opening/closing routines, cash handling, and compliance with company policies and regulations.
• Visual Merchandising: Oversee the presentation and organization of merchandise on the sales floor, ensuring a visually appealing and organized store layout.
• Inventory Control: Support inventory management processes, including regular stock checks, replenishment, and ensuring accurate record-keeping.
• Financial Accountability: Assist in budget management, cost control, and achieving financial targets while minimizing operational expenses.
• Communication and Reporting: Maintain effective communication with the Store Manager, providing regular updates on store performance, issues, and opportunities.

Job Requirements

• Proven experience in a retail environment, preferably in a supervisory or assistant managerial role.
• Strong leadership and interpersonal skills with the ability to motivate and coach a team.
• Excellent communication abilities, both verbal and written.
• Proficiency in basic computer applications and point-of-sale (POS) systems.
• Sound understanding of retail operations, including inventory management and customer service principles.
• Flexibility to work a variety of shifts, including weekends and holidays.

Job Benifits

• Sick & Hospital Leave
• Annual Leave
• EPF/Socso/EIS
• Medical Expenses & Panel Clinic
• Staff Discount
• Sales Commission
• Internal Promotion
• Salary Increment

Customer Service, Inventory Management, Leadership, Supervisory, Computer Applications, Interpersonal, Communication