Commercial Training & Sales Enablement Manager

Account & Relationship Management (Sales)

Full time

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven, and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C) is one of our fastest-growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

1. Develop and implement a strategic training plan to onboard new sales team members, sales channel, and partnership team, and continuously enhance the skills and knowledge of existing team members.
2. Design, deliver, and facilitate engaging training sessions, workshops, and materials tailored to the needs of various sales roles including BDO, channel/resellers, Tele-marketing, solution sales, and customers by segments.
3. Conduct programmatic customers training online and a combination of face-to-face for high ARPU customers to ensure that customers know how to use our product and solution; this will require close engagement with the customer success team.
4. Collaborate with sales leadership, subject matter experts (Product Manager and Marketing team) to identify training needs, prioritize learning objectives, and develop relevant content and resources.
5. Create sales enablement tools and resources, including knowledge portal, sales playbook, product guides, and competitive battle cards to support the sales process and improve sales effectiveness & competitiveness.
6. Evaluate the effectiveness of training programs through metrics and feedback from RSMs, RTL, TL, CSMs, and relevant stakeholders, and incorporate relevant insights into our training approach.
7. Partner with cross-functional teams, including product management, marketing, HR, customer success, and contact center to ensure alignment and consistency in messaging and materials.
8. Provide ongoing coaching and support to sales team members, including regional training, role-playing exercises, and skill-building activities.
9. Partner with legal, pre-sales, analytics, and solution team to enable documentation, understanding of solution sales, and processes for Commercial & Solution team.

Excellent communication skills in both written and verbal form, excellent presentation abilities. Ability to communicate complex concepts in a clear and understandable manner.

Excellent computer skills and highly proficient in the use of MS Word, MS Excel, PowerPoint, Teams, Zoom, Google Meet, and SFDC.

The candidate for this position will be self-motivated, be proactive taking initiative and going beyond his call of duty, be helpful and service-oriented, have exceptional problem-solving skills, work comfortably in a cross-functional setting, work comfortably with business senior executives. Take accountability.

Company Overview

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven, and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C) is one of our fastest-growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

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