Sales Admin Executive (Kuching)

To help achieve this, we will provide you with a competitive base salary, a highly rewarding commission structure, and career opportunities. You will also receive full product training, with hands-on assistance from the Sales Team.

In this role, you will be responsible for:

• Responding to requests from sales and sales managers by preparing correspondence, presentations, reports, and other special projects.
• Assisting key account owners to check and update account details in the CRM system (Icabs).
• Maintaining and updating the CRM system (Icabs), including customer contact strategy tickets, customer complaint tickets, and client retention tickets.
• Coordinating and following up on customer orders for key account owners.
• Working with key account owners and credit control to manage and resolve customer-related credit issues, following up on expired POs, validating PO details, and chasing outstanding POs.
• Providing backup support to key account owners in preparing renewal contracts, handling trade correspondence (e.g., lost or faulty units), and tracking renewal status.
• Assisting in preparing renewal paperwork, documents for reduction/termination submissions, and credit/debit notes as required.
• Using telephones to verify order and account information with customers.
• Serving as a point of contact for key account customers regarding services, products, orders, and deliveries, and supporting key account owners by liaising with BSS and admin on service and contract issues. Coordinating with service planners to ensure timely deliveries.
• Following up with key account owners on required documents and missing information.
• Processing repeat orders via email or phone upon request.
• Staying updated on new service lines and innovations.
• Communicating important customer feedback internally and updating Icabs customer information.

Requirements:

The ideal candidate will possess:

• Minimum 2 years of experience in sales and customer service support within a service or retail environment. Candidates with a sales or customer service background will have an added advantage.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently, exercise good judgment, and provide final solutions.
• Strong organizational skills and attention to detail, especially when managing shifting priorities across multiple assignments.
• Excellent verbal, presentation, and written communication skills; ability to document complex processes clearly and concisely.
• Strong interpersonal skills to demonstrate teamwork and flexibility across all organizational levels.
• High accuracy and attention to detail.
• Strong process orientation, analytical, and deductive reasoning skills.
• Ability to handle multiple priorities, maintain confidentiality, and be a self-starter.
• Understanding of sales performance metrics is a plus.
• Valid driving license, as driving is part of the job requirement.

Highly Desirable:

• Excellent sales, solutions, and negotiation skills.
• Ability to reach and exceed sales targets.
• Versatility to build rapport with people at all levels.
• Multilingual in English and Bahasa Malaysia, both verbal and written; proficiency in other local dialects is an advantage.
• Commercially focused acumen.

Benefits:

Rewards and Benefits

• Attractive base salary and sales incentives.
• Comprehensive insurance plans including surgical, hospitalization, term life, and personal accident coverage.
• Outpatient and specialist coverage.
• Dental and optical coverage.
• Additional retirement benefits.
• Staff purchase plans.

You will be welcomed into a friendly, robust, and motivated team focused on achieving goals and results. Full product training and hands-on support from the Sales Team will be provided.

Equal Opportunities

Rentokil Initial is committed to supporting all employees by providing equal opportunities, avoiding discrimination, and fostering workplace diversity. We aim to create an inclusive environment that values differences, leverages strengths, and offers opportunities for all colleagues to reach their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd

Lot 135, Section 63 KTLD, Lorong Datuk Abang Abdul Rahim 5B, Off Jalan Padungan, 93450 Kuching, Sarawak.