Outlet Supervisor - Shah Alam Outlet

Company Description:

The Humble Food Company is a Western Fusion restaurant renowned for its expertise in pastas and grills, with five outlets currently operating in the Klang Valley. Our focus is on delivering top-notch cuisine crafted from fresh ingredients and prepared within a 20-minute timeframe. Beyond our restaurant operations, we extend our services to cater for various special events like birthdays, meetings, and corporate gatherings in private venues. Furthermore, our catering division offers lunch options and buffet setups for our corporate clientele.

Job Responsibilities:

• Responsible to drive monthly sales performance as per the targets set by the Management
• Responsible for maintaining a minimum average of 4.2 rating across online platforms such as GoogleMyBusiness, GrabFood, FoodPanda and the equivalent
• Responsible for the outletâs monthly inventory control and maintain an optimum stock level so as to meet the outletâs needs. This includes liaising with the outletâs kitchen team and central kitchen team on raw materials ordering and orderings with key suppliers
• Responsible to prepare a report for Management on cancellations of food delivery orders from the Companyâs online sales platforms. Following that, you are required to verify that the Company received the revenue from the said cancellations
• Track, record and quantify wastages that occurs in the outlet.
• Responsible for taking customersâ orders (including food delivery orders via designated terminal) and prepare drinks in strict compliance with the drinks SOPs and serve ready cooked food
• Manage, monitor and track invoices that the Company receives from suppliers.
• Ensure that the filing of invoices is done timely and systematically (important for yearly financial audit)
• Ensure overall front of house cleanliness and hygiene levels are maintained at all times
• Ensure that the outlet is operationally ready before operation hours and be responsible for day-end closing, where applicable
• Maintain good relationship with customers by fulfilling customersâ needs and handling customersâ complaints appropriately
• Responsible for cash management of cash drawerâ ensure sufficient small change in cash drawer at all times, when designated cashier is not available
• Responsible to bank-in daily sales into Companyâs nominated bank account, as and when requested by the Management
• Ensure all operating standards of the entire outlet are adhered in respect of quality, service, cleanliness, safety and to prevent wastages
• Responsible to enforce registration of all staff meals ordered in outletâs POS system
• Manage bookings/reservations, as and when required

Requirements:

• Diploma or Degree in any discipline
• At least 2 yearsâ experience in F&B management
• Good command of English and Bahasa Malaysia, both verbal and written to meet business needs
• Strong operational skills in a customer service environment
• Leadership skills with the ability to mentor and coach the team members
• An eye for details

Inventory Control, Cash Management, Management, Customer Service