Service Sales Engineer

This job is for a Service Sales Engineer at M S ICT Solution Sdn Bhd in Malaysia. You'll interact with customers, lead teams, and ensure service sales targets are met. You might like this job because it offers good remuneration, career growth, and a chance to work with a reputable company focusing on INNOVATION, TEAMWORK, and INTEGRITY .

Location: Petaling Jaya

Employment Type: Full-Time

Job Description

M S ICT Solution Sdn Bhd is a top-tier Electrical & Extra Low Voltage (ELV) Solution Provider in Malaysia. We are a reputable and reliable Electrical & ELV solution provider, commonly known as electrical contractor, ELV contractor, or security contractor, ranging from system design and consultancy to project management and implementation.

We are always on the lookout for confident and enthusiastic individuals to be the heroes of M S ICT Solution Sdn Bhd . If you fit the description, we promise you an exciting career opportunity with good remuneration and developmental growth. Join us in creating history while preserving our core values of INNOVATION, TEAMWORK, INTEGRITY, EXCELLENCE, RESPECT, and TRUST .

Responsibilities:

• Provide customer service to contract customers to maintain customer base and maximize core service sales (maintenance, repair, and spare parts) and customer satisfaction.
• Provide customer service to non-contract customers to maximize service sales and customer satisfaction.
• Provide regular feedback to Executive, Field Service to improve the effectiveness and efficiency of Service Operations.
• Lead a team of Field engineers and technicians for job scheduling and coordination.
• Ensure the achievement of service sales targets, profit margins, and payment collection.
• Build relationships with contract and non-contract customers.
• Ensure the accuracy of job costing and service sales forecasts.
• Pursue quotations effectively to achieve a high success rate.
• Maintain high morale among service department staff.

Job Requirements

Who Are We Looking For?

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic) or IT or equivalent.
• Preferably at least 2 years of working experience in the Electrical & ELV industry.
• Independent, well-organized, proactive attitude, good communication, and sales management skills.
• Self-motivated, a good team player with an energetic personality, and able to work under tight deadlines.
• Proficient in MS Office applications and sales presentation software.
• Possess own transport.
• Fresh Graduates are welcome to apply.

What Can You Expect If You Join Us?

• Attractive salary package including well-thought-out benefits such as outpatient medical treatment and inpatient hospital coverage.
• Life & Personal Accident Insurance coverage.
• 5-day work week.
• Annual bonus + Annual Increment.
• Training opportunities.
• Parking space.
• And many more!

Skills

• Interpersonal Communications
• Electrical Engineering
• Technical Presentations
• Lead Follow-Up
• Security Systems
• Preventive Maintenance
• Field Service Management

Company Benefits

We offer professional development, mentoring, and training to help you get to where you want to go.

We provide our employees with the insurance coverage they need, including Group Surgical & Hospitalization, Personal Accident, and Term Life Benefits.

We provide a positive work environment for you! We work hard but also play hard!

We provide free parking at our office!

We provide yearly salary increments and bonuses based on individual performance.

Modern office environment with opportunities to perform within a well-established organization.

Company Profile

M S ICT Solution Sdn Bhd is a place where expertise meets excellence in Electrical & ELV solutions. Established in 2002, our foundation is rooted in over two decades of industry experience, showcasing a rich track record that resonates with success.

Join us on a journey where innovation, reliability, and customer satisfaction converge to redefine the standards of Electrical & ELV services.

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