Lead Barista

Responsibilities:

• Prepare and serve a variety of coffee beverages, able to brew coffee with various method, from espresso to filter, adhering to quality standards and recipes.
• Train and supervise barista staff, providing guidance on brewing techniques, customer service, and café procedures.
• Stocktaking, replenishment & inventory management.
• Maintain cleanliness and organization of the café, including equipment, workstations, and dining areas.
• Handle customer inquiries, complaints, and feedback with professionalism and courtesy.
• Foster a positive and collaborative work environment, promoting teamwork and open communication among staff members.
• Assist with scheduling, payroll, and other administrative tasks.
• Stay updated on industry trends and new coffee products, sharing knowledge with staff and making recommendations for menu updates. able to introduce new menu monthly.
• Clean and sanitize work areas, utensils, and equipment.
• Properly handle and maintain all equipment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• To achieve monthly sales target.
• Barista certification or training is a plus.
• Being an award winner in barista competitions or receiving recognition for exceptional coffee-making skills is a plus.

Requirements:

• Minimum 2 years of experience as a Barista
• Ability to read and speak English proficiently
• Strong ability to multi-task
• Strong customer service and communication skills
• Has friendly and bubbly character to attract more customers

brewing, Barista, Inventory Management, Customer Service