Workforce Experience Specialist

About Our Client

The organization operates globally within the materials science and digital identification sector, specializing in innovative solutions for branding and information dissemination.

Job Description

• Oversee the implementation of digital HR projects such as T&A system, Payroll System, and HR Master Data system in collaboration with various stakeholders and departments.
• Harmonize processes across multiple Business Units within the country to ensure operational efficiency.
• Resolve employee inquiries in Malaysia promptly and with high quality.
• Lead the preparation and documentation of data for updating HR Master Data System (Peoplesoft) accurately and timely.
• Maintain high data quality standards for employee master data management.
• Manage responses to HR procedure queries via multiple communication channels.
• Provide expert guidance on Malaysia HR policies, supporting managers and employees as needed.
• Educate employees on available services and promote self-service tools through training initiatives.
• Identify and update knowledge articles, ensuring relevance and accuracy.
• Drive process standardization and service delivery projects in collaboration with HR and line management.
• Act as a knowledgeable resource on the knowledge base and handle inquiries effectively.
• Manage end-to-end coordination of payroll, time & attendance projects in Malaysia, including blueprint design, UAT, training, internal communication, process management, and vendor relations.

The Successful Applicant

• Possess a Bachelor's degree in Human Resources, Administration, Business, or a related field; additional postgraduate HR management qualifications are advantageous.
• Bring 3-5 years of hands-on experience in HR Operations, specializing in Payroll, Time & Attendance management, and HR Shared Services within a complex organizational setup.
• Demonstrate a customer-centric approach, adept at managing expectations with empathy and professionalism.
• Build robust relationships with both internal teams and external stakeholders to drive collaborative outcomes.
• Exhibit a strong drive for achieving results, with agility to navigate within a matrix organizational structure.
• Utilize data interpretation skills to gauge workload capacity and discern service trends effectively.
• Maintain confidentiality rigorously while leveraging strong interpersonal skills to handle sensitive matters discreetly.
• Thrive in high-pressure environments, adept at managing multiple tasks under remote supervision.
• Embrace innovation and flexibility in dynamic work environments, contributing fresh ideas enthusiastically.
• Communicate effectively with a sense of urgency through both verbal and written channels, with exceptional English writing skills.
• Possess comprehensive knowledge of Malaysian labor laws, with practical application experience.
• Familiarity with PeopleSoft, Service Now, and Mywave HRIS is advantageous.
• Demonstrate enthusiasm and self-drive, fostering a positive mindset while collaborating across diverse functions and global landscapes.
• Tech-savvy with a strong ability to adapt swiftly to internal systems, exhibiting proficiency in Google Suite or Microsoft Office.

What's on Offer

• Impactful Role in HR Digitalization
• Dynamic and Supportive Work Environment

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