Customer Experience Representative

RESPONSIBILITIES:

• Provide outstanding support to customers via phone, email, and addressing inquiries about swimming pool products, services, and maintenance.
• Maintain a deep understanding of our swimming pool offerings, including equipment, maintenance supplies, and installation services, to provide accurate information to customers.
• Assist customers with placing orders, and processing returns or exchanges efficiently.
• Handle customer complaints and issues promptly and professionally, ensuring a positive resolution and follow-up.
• Gather customer feedback and insights to help improve products and services, sharing this information with relevant teams.
• Work closely with the sales, technical support, and installation teams to ensure seamless service delivery and customer satisfaction.
• Provide customers with guidance on pool maintenance and usage, helping them make informed decisions regarding their pool care.

BENEFITS:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• Commission based on your performance.

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; JOB REQUIREMENTS:

• Diploma or Degree.
• Exceptional interpersonal and customer service skills.
• Strong communication and organizational skills.
• Attention to detail and ability to multitask effectively.
• Willingness to perform additional tasks as assigned.
• Previous experience in customer service or a related field, preferably within the swimming pool or outdoor living industry.
• Strong communication skills, both verbal and written, with a friendly and approachable demeanour.
• Ability to handle customer inquiries and complaints with empathy and professionalism.
• A proactive attitude and a willingness to learn about swimming pool products and maintenance.