Customer Service Agent (Part time)

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Own It

• Manage customer interactions via inbound calls (hotline).
• Record transactions in respective system provided by Pos Malaysia.

Build Trust

• Engage with internal counterparts in solving issues.

One Team

• Working collaboratively with the team to solve customer issues within the timeline.

Move Fast

• Adapt, simplify and act quickly.

Delight Customers

• Provide solution and follow up until customer's issue is resolved.

Job Requirements

• Possess working experience in customer service industry and/or individuals with customer centric mindset.
• Possess good communication and writing skills (English & Malay language)
• Able to answer transactional inquiries and complaints via the assigned channel while probing and keying in details into system efficiently.
• Familiar with contact centre environment is an advantage.
• Able to work on weekends and public holidays, if needed.

Additional Information

• Working hours: 8.30am to 12.30pm or 9.00am to 1.00pm (minimum 4 hours shift)
• Working days: 5 days per week, between Monday to Sunday (working days will be as per scheduled)

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history Customer Service, Writing, Communication