Customer Support Specialist

Team size and structure?

80

For which tasks (responsibilities)?

• Know the projects you'll need to support inside out;

• Help users get the hang of game or app mechanics (no voice calls, only written messages);

• Solve user issues timely and efficiently;

• Respond to user reviews in mobiles stores (App Store / Google Play).

What kind of professional are we looking for?

• You have a good grasp of written English (B2 / Upper-Intermediate);

• You can express your thoughts clearly and be persuasive in Russian and English;

• You are tech-savvy and good with MS Office, various messengers, Google services, etc.;

• You are attentive to detail, resilient, and can process a large amount of data;

• You are keen to learn, improve your skills, and share your knowledge with others.

• You are ready to do a small test assignment.

Why do we enjoy working here?

• You can work remotely;

• 12-hour shifts 2/2;

• Training programme aimed at enhancing your professional and soft skills;

• Career opportunities - we are always enthusiastic about our employees' initiative;

• A friendly team of reliable professionals dedicated to their work.