Customer Success Specialist - Banking (M) - Mandarin
Full-time
Confidential
Role:
- Represent the brand, culture, and values of clients
- Maintain a positive, empathetic, and professional attitude towards customers
- Provide timely support through various communication channels
- Ensure professional, efficient, and quality service to clients
- Cross-sell additional bank products and services
- Capture client feedback for future improvement
- Identify and escalate priority issues through proper channels
- Work with team members to provide better customer support
- Keep job knowledge up to date through upskill training
- Bachelor's Degree or equivalent in any discipline
- B2 level English Language proficiency
- 6 months to 1 year of customer service experience in the banking industry
- Decision-making and analytical skills
- Flexibility to changes and sense of urgency
- Good time management skills
- Ability to work under pressure and deliver set goals
- Strong communication and interpersonal skills
- Ability to multitask, follow directions, and use computer systems effectively
- Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)
- Opportunity to represent a reputable brand and provide professional service
- Chance to work in a dynamic environment as part of a team
- Continuous learning and upskilling opportunities
- Contribution to improving customer satisfaction and loyalty
- Exposure to diverse communication channels and customer interactions
- Competitive salary and potential for career growth within the company
Vacancy posted 15 days ago
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