Customer Service Executive (Hybrid Working Model)

• Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
• Provide "Total Service" to our value customers.
• Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
• Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
• Responsible to update respective clients on each progress.
• Advising customer on shipment arrival.
• Monitor clearance and ensure timely delivery.
• Prepare customer reports (if applicable).
• Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
• Contribute to the development and refinement of customer service policies and procedures.
• Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
• Keep records of customer interactions, transactions, comments, and complaints.
• Performs other related duties as assigned.

[Apply now at

; JOB REQUIREMENTS:

• Someone who priorities career and hungry for success
• People management skill, good communication, multitasking
• Excellent in Microsoft Excel
• Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
• Candidate must be very fluent and able to type in English, Bahasa Melayu and Mandarin
• Fresh graduates are most welcome to apply