Job Responsibilities
- Accepts technical escalation from customer service helpdesk.
- Leads post-mortems for service incidents.
- Provides technical support and services in resolving complex network issues.
- Continuously improves network knowledge and skillset to support project and network.
- Notifies management and related parties for high profile issues.
- Conducts network and Internet peering monitoring.
- Recommends improvements whenever needed to meet the latest network standards.
- Conveys technical networking information to non-technical customers.
- Performs proof of concept testing.
- Owns the operation process and flow.
- Provides data center maintenance and support.
- Ensures incident tickets are responded to and updated properly, resolved in the shortest time possible within the SLA.
- Ensures all links and network devices are at optimum performance.
- Ensures Mean Time to Restore (MTTR) at 4 hours.
- Ensures no tickets are resolved longer than 5 days.
Requirements
- Possess a Diploma or equivalent in IT/Networking or related area with 3 to 5 years’ experience in telecommunications, network operations, or network engineering.
- In-depth knowledge of network routing and switching protocols, especially BGP and OSPF, and good knowledge in Cisco products is a big plus.
- Strong interpersonal and communication skills.
- Strong team player who is committed to customer service excellence.
- Proven ability to work independently and within a team environment.
- Comfortable in a culturally diverse global working environment.
- Independent problem-solving skills with the ability to assume leadership of resolution activities.
- Able to work on standby, on-call, and over the weekend and public holidays if required.
Apply for this Position
Interested candidates are invited to apply online and MUST state their latest detailed resume, experience, and current and expected salary, together with a recent photograph.
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#J-18808-LjbffrVacancy posted 4 days ago
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