Reservations Agent
Marriott International
Additional Information Job Number 26101630 Job Category Reservations Location 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250 VIEW ON MAP Schedule Full Time Located Remotely N Position Type Non-Management Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Reservations Agent in George Town vacancy
- ...Additional Information Job Number 26206625 Job Category Reservations Location Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250 VIEW ON MAP Schedule Full Time Located Remotely N Position Type Non-Management Position...
Marriott International
George Town3 days ago - ...knowledge about all IHG Hotels in your region Record and process reservations made by phone/ fax/ email Accept and follow up wait list... ...to get things done Ensure individual/ company/ travel agent/ source/ group profiles are well updated Maintain knowledge...
InterContinental Hotels Group
George Town2 days ago - ...brand is seeking staff to ensure exceptional guest experiences in their Penang location. Responsibilities include managing guest reservations, providing assistance, and maintaining a professional appearance. Ideal candidates will have a strong understanding of hotel...
InterContinental Hotels Group
George Town2 days ago - ...Role Mindrift is looking for passionate freelance contributors to join the Tendem project ( to help build the future of hybrid agents — where human expertise and AI capabilities work hand in hand. As an AI Agent Assistant, you’ll collaborate with large language models...
Freelancing
George Town4 days ago - Citigroup Inc. is seeking motivated graduates for its Analyst Program in Operations in George Town, Penang. This opportunity allows you to collaborate with teams to optimize operations and enhance client transactions. The program offers a structured training path mentored...
Citigroup Inc.
George Town5 days ago - A leading AI organization is seeking passionate freelance contributors to work on the Tendem project. As an AI Agent Assistant, you will collaborate with language models to shape high-quality outputs. This flexible, part-time remote role is ideal for professionals with...
Freelancing
George Town4 days ago - ...cultural differences needed to meet guest's specific needs and requirements. • Provides check-in and check-out services and handles reservations when needed. • Maintains knowledge of rooms and their locations, services and facilities of the hotel. • Ensures repeat and...
- ...applying. Based on our experience, we anticipate that the application deadline will be 08/08/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we...
WD Communications
George Town6 days ago - ...management. Exposure to C++ is a plus, but not required. Experience with AI Agents, including the use, development, or integration of AI Agent-based tools/workflows, is a strong plus....
- ...currency transaction Compliance and Liason Maintain immaculate accounting records and coordinate directly with auditors, bankers, tax agents, and suppliers. [Apply now at ; JOB REQUIREMENTS: Education Diploma or Degree in Accounting, Finance, or a professional...
- ...documentations seamlessly. External Liaison Serve as the primary point of contact for external auditors, banking partners, suppliers, tax agents, and relevant statutory authorities. [Apply now at ; JOB REQUIREMENTS: Experience Minimum of 5 years of progressive...
- ...administration, reporting, user support, and system enhancements. Maintain and coordinate the training calendar, scheduling sessions, reserving facilities, and communicating with participants. Evaluate training programs through participant feedback, performance metrics,...
Southwestern University
George Towna month ago - ...Computer proficiency including agency management systems. Compensation: $50,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've...
a combined agency
George Town6 days ago - ...Validate and ensure Quality Assurance for compliance data provided by our suppliers; Act as a peer mentor to Supplier Support Agents as required; Keep up to date with new regulations and changes in Assent's products to become an expert in your field; Be familiar...
Assent
George Town3 days ago - ..., while ensuring full compliance with each country's HR policies and legal requirements. Daily Operations • Shift Coverage: Agents and the client team follow rotational break schedules to ensure uninterrupted call coverage throughout the day. • Call Management...
TP Health
George Town14 days ago - ...Advanced Tech: Strong knowledge of machine learning frameworks (TensorFlow, PyTorch, Transformers) or hands-on experience with LLM agent frameworks (LangChain), RAG architecture, Harness engineering, and vectorization techniques is considered a significant advantage for...
Broadcom
George Towna month ago - ...less before the event, no refund; no-show: full payment required. Substitutions permitted without administration fee. The organizer reserves the right to postpone or cancel and to make alternative arrangements without prior notice. Payment Please make cheque...
Wanfahprosper
George Town4 days ago - ...being exposed to any content, the topics will be clearly communicated. What You’ll Do Red team conversational AI models and agents: jailbreaks, prompt injections, misuse cases, bias exploitation, multi-turn manipulation Generate high-quality human data: annotate...
Freelancing
George Town4 days ago - ...Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by...
OCBC company
George Town4 days ago - ...such as Synopsys VCS, Cadence Xcelium, Siemens QuestaSim. ~ Experience developing verification components, scoreboards, monitors, agents, and coverage models. ~ Strong debugging skills using waveform viewers and simulation tools. ~ Proficiency with scripting...
754 Altera Semiconductor Technology (M) Sdn. Bhd.
George Town3 days ago - ...agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. #J-18808-Ljbffr...
Agoda
George Town5 days ago - ...profitability. Team Leadership & Development Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents). Conduct regular team meetings and performance reviews. Oversee the onboarding and ongoing training of new and existing...
U Mobile Sdn Bhd
George Town2 days ago - ...surfaces to core assets. Tracking AI-related security risks, including security issues in large-scale model applications, RAG systems, Agent systems, plug-in/tool calls, MCP services, AI code generation, and automated workflows. AI Security and Large Model Attack and...
Bybit Limited
George Town2 days ago - ...performance indicators (KPIs) and provide feedback to the team to ensure targets are met. Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards. Lead the team effectively during assigned shifts. Provide...
U Mobile Sdn Bhd
George Town5 days ago - ...experience. Ensure resort facilities are well-maintained and fully functional. Handle guest check-ins, check-outs, and manage reservations. Address guest inquiries, concerns, and complaints, coordinating with other departments to ensure guest satisfaction. Make...
Dxn2u
George Town2 days ago - ...for Internet Security) hardening benchmarks on all jump host operating systems. Ensure that no unauthorized software or corporate agents (e.g., CrowdStrike, ServiceNow, ClearPass, Windows Domain utilities) are installed or active on endpoints installed on the VLAN behind...
Celestica Inc.
George Town2 days ago - ...consistency in evaluation standards. Deliver quality coaching, feedback sessions, and performance reviews for both analysts and agents. Track and analyze trends to identify gaps and propose corrective measures. Prepare and present quality performance reports to...
Teleperformance
George Town4 days ago - ...accuracy before finalizing payments. Monitor and maintain account balances across payment systems. Support Customer Support agents by resolving payment-related issues quickly and professionally. Collaborate with colleagues to resolve discrepancies and identify...
Freelancing
George Town1 day ago - ...Administration. Moderate experience in managed services and knowledge of ticketing tools like ServiceNow. Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup....
SwiftCruit
George Town2 days ago - ...Environment Enforcement Software Auditing: Conduct regular logical audits of systems within the RDL to ensure strictly banned corporate agents (e.g., CrowdStrike, Threat Locker, Big Fix, ServiceNow Agents, ClearPass NAC) are not installed. Asset Tracking: Maintain a...
Celestica Inc.
George Town4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservations Agent. Be the first to apply!
