Support Software Junior

Job Responsibility

• Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
• Assist in setup, configuration and data migration works to new and existing customers.
• Follow up unfinished job from time to time both internally and externally to ensure customerâs inquiries or issues does not left unattended.
• Collaborate & communicate with internal team to function as a team and meet customer needs.
• Prepare training materials and online resources for customer reference.
• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer-related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by the company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Job Requirements

• Candidate must at least be SPM level and above
• Required language(s): English, Bahasa Malaysia, Mandarin
• With own transportation
• Able to travel for work
• Possess good telephone etiquette with a smiley voice.
• Ability to converse in Cantonese will be added advantage.

Job Benefits

• EPF, SOCSO, EIS and PCB
• Good working environment
• Travel allowance
• Medical claims
• Company annual trip
• Training provided
• Five (5) working days a week, Saturday half day alternately

Customer Service, Configuration, Inbound, Outbound, Troubleshooting, Policies, Data Migration, Telephone etiquette, Communication