Outlet Manager (Palm Mall Seremban)

Job Responsibility

Responsibilities and essential job functions include but are not limited to the following:

• Create an inspiring team environment with an open communication culture and set clear team goals.
• Planning and implementing strategies to attract new customers and retain existing customers.
• Anticipating customer and store needs by constantly evaluating environment and customers for cues.
• Delivering excellent customer service with a customer comes first attitude.
• Foster excellent customer service for all customers by connecting with the customer and applying Apple customer experience expectations.
• Managing store operations, organising and assigning tasks and duties to store staff.
• Monitoring and provide feedback to all staff on their overall performance.
• Conducting staff performance appraisals to assess training needs and build career paths.
• Listening to and resolving customer complaints, communicating issues or conflict to District Manager.
• Motivating team members, recognising high performance and reward accomplishments
• Act as a manager, coach and mentor to all staff in store.
• Ensure all employee adhere to companyâs policies and guidelines.
• Ensure the cash handling policies are being adhered to at all times.
• Listening to team membersâ feedback and resolve any issues or conflicts
• Delegating and managing tasks and set deadlines for store team.
• Monitoring store security cables and demo devices to be in good conditions all the times.
• Monitoring and maintaining store and back room cleanliness and condition.
• Lead by example in customer service and portray the right attitude at all times.
• Ensure training of staff is a priority and support all training programs rolled out by the Company.
• Actively engage with subordinates and all channel within the Company by providing input and feedback.
• Additional Store Leader duties may be assigned as and when needed by District Manager or Operations Manager.
• Maintaining and upholding all company policies and standards.

Job Requirements

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
• 3 years of experience in retail industry
• Can speak in English fluently
• Act with integrity, honesty and knowledge that promote the culture, values and mission of company.

Job Benefits

• Miscellaneous allowance
• Medical
• Regular hours, Mondays - Fridays
• Casual (e.g. T-shirts)
• Staff purchase
• EPF/SOCSO

Customer Service, Team Management, Store Operations