Customer Service Executive (Vietnamese speaker)

Welcome to SummitNext, where we empower visionary leaders with cost-effective global team solutions to get to their next Summit - faster. Access top talent, streamlined operations, and exceptional service standards through your remote teams in India, the Philippines, or Malaysia – tightly integrated with you, locally managed by us, enabled by a spirit of true partnership and powered by our deep experience in this area.

We firmly believe that companies of any size can enjoy the benefits of a global operating model. Whether you seek a remote team of one or a hundred, we stand ready to set a new standard with bespoke solutions tailored to your precise requirements and ambitions.

The Role

This role is based in Malaysia. Relocation assistance & flight tickets will be provided.

What you will be doing:

• Process daily operational requests from customers on a timely and accurate manner.
• Responsible in completing daily operational requests and working with respective stakeholders to process required actions.
• Strong follow through on customer requests and managing customer’s expectations.
• Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
• Strong adherence to SOPs / manuals when performing daily tasks.
• Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
• Excel in daily tasks by keeping up to date on training and updates on changes to
• processes/ systems/ campaigns.
• Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
• Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and company.
• Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
• Responsible to provide good customer experience on every interaction with clients.
• Embrace company's core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

Ideal Profile

What you will need:

• Candidate must possess at least a, ”O” Levels/ Diploma/ Degree.
• At least 1 year of relevant experience on operations processing in customer service/ contact centre environment.
• Experience gained in FX/Finance industry will be an added advantage.
• Able to multi-task, eye for details, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Must be able to work on shifts.
• Fluent in verbal & written both English and Mandarin

What we can offer you:

• Medical Benefit
• Full Employment Pass and Work Visa coverage

What's on Offer?

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Opportunity to make a positive impact