Specialist, Business Development, Agency

Specialist, Business Development, Agency

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Locations: Ipoh, Malaysia

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: 320804

Primary Details

Time Type: Full time

Worker Type: Employee

To assist in the development and management of a profitable agency business portfolio within the Company’s guideline and delegated authorities.

Primary Responsibilities

• Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels i.e. Agencies – all classes.
• Enabling our channels i.e. Agencies to provide valuable service and continuously enhance customer relationship.
• Build customer loyalty aligned with our QBE value proposition.
• This role has P&L responsibility for the channel i.e. Agency, which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.
• Ensure compliance with Insurance Authority’s regulations & requirements.
• Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders.
• Ensure all personal accreditation levels and compliance requirements are adhered to.
• Underwrite new business and renewals for selected product(s), providing quotes in a timely and professional manner in line with agreed service standards.
• Support the local compliance requirements.
• Establish and develop relationships and promote company image with key clients.
• Monitor client and market requirements and client feedback by conducting client calls / visits.
• Provide administrative support to the Distribution Team.
• Learn about new products and understand commission structures for each product in order to enhance the relationships with clients.
• Provide product expertise to intermediaries on the range of products offered.
• Monitor and review one’s own performance against individual sales targets.
• Key Performance Indicator on Agents development and management - Increase distribution force, Adoption % of digital technology by agents, Agents engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS.
• Key Performance Indicator on Growth & Profitability - GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in Agents, Manage and improve Agents debtors and commission ratio.

Preferred Competencies/Skills

• Pro-active, self-motivated and a good team player.
• Customer-oriented with excellent interpersonal and presentation skills.
• Ability to deliver on agreed business targets.
• Proficient in MS Word, Excel and PowerPoint.

Preferred Education Specifics

• Tertiary graduate with professional qualifications in insurance or related disciplines.

Preferred Experience

• At least 7 years' relevant work experience in agency service and business development at supervisory level.

Preferred Knowledge

• Sound insurance product knowledge and underwriting skills.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.

Application Close Date: 30/08/2024 11:59 PM

How to Apply:

To submit your application, click 'Apply' and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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