Duty Manager (Chinese Speaking)
Full-time
Confidential
Job Responsibility THE GRANITE LUXURY HOTEL A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing checkin and check-out procedures.  Job Description ⢠Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service ⢠ Ensure correct communication between Front Office and other internal departments ⢠Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests ⢠Assist Front Office management in the training and development of the team ⢠Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization. ⢠Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department. ⢠Organize effectively and efficiently the Front Office operations according to policies and procedures Job Requirements Job Requirements: ⢠Diploma, Advanced/Higher/Graduate Diploma. ⢠2-3 years as a front office supervisor or Assistant Manager. ⢠Required language: Malay & English, Mandarin is added advantage ⢠Malaysian Citizen only. Job Benefits Annual Leave Incentive EPF/ SOCSO PCB Allowance Provided Upselling, Front Office, Guest Satisfaction, Communication
Vacancy posted 8 hours ago
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