Customer Service Assistant

• Attend to incoming calls on product and services inquiries; make outgoing calls to arrange appointment for customers.
• Resolves product or service problems by identifying the cause of the problems and assist customers by providing the correct solutions.
• Create customer’s case in system & follow up on pending cases.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort to complete daily tasks within dateline.

Requirements:

• Candidate must possess at least a Diploma or higher level education in any field.
• Strong communication skills in both spoken and written English and Bahasa Malaysia.
• Computer literate with Microsoft Office knowledge.
• Pleasant personality and possess soft and interactive skills.
• Independent, fast, flexible, dynamic and believes in continual growth and learning.

#J-18808-Ljbffr