Customer Service Officer
Full-time
Confidential
Job Responsibility
- Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat.
- Handle customer complaints and follow-up with the disposition actions
- Review or approve return and refund from all e-commerce platform as per customer request.
- Process and follow up returns and refund procedures.
- Provide information about our products and services to customers.
- Assist Operation Team communicate with the customers, for any matters and feedback.
- Meet the customers' needs and expectation.
- Supporting offline sales.
- Work closely with warehouse and logistics team to ensure daily order fulfilments are met.
- Identify any common issues regarding products or courier services
- Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve  customer needs.
- Minimum Diploma / Degree Holder
- Fresh graduates are welcomed to apply
- At least 2 years experience in related field (preferred)
- Possess good communication skills (able to communicate in English and Bahasa Malaysia, Mandarin is an advantage)
- Good interpersonal skills
- Must be able to work varied shifts, (weekends and public holidays)
- Allowance based on performance & KPI achieved
- Night Shift Allowance
- Statutory contribution (EPF, SOCSO & EIS)
- 12 days annual leave
- Birthday Leave
- Staff Discount
- Sport activities
- Engagement Activities
- Training Provided
- Increment & Bonus
- Positive working atmosphere
- Sense of achievement
Vacancy posted 1 day ago
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