Billing Assistant / Coordinator

This job is a Billing Assistant/Coordinator role involving invoicing, customer communication, and resolving billing errors. You might like this job because it offers a mix of administrative tasks and customer interaction.

RM 1800 - RM 2500

Full-Time

few days ago

Job Description

GENERAL JOB OVERVIEW

The primary duty of an invoice clerk is to ensure invoices are accurate and that bills are distributed on time to promote timely payment from customers. In accounts receivable, entering billing information into OBM System, ensuring that the prices and amount due are correct and sending the invoice to the customer on a timely basis.

DUTIES & RESPONSIBILITIES

1. Perform daily invoicing functions to support accounts payable and accounts receivable by generating accurate, complete, and timely invoices using OBM System.
2. Call customers (min. 150 calls/customers on every Monday & Tuesday) to obtain meter reading of copier(s) by category (Cat 1-Cat 4).
3. Enter meter reading & other relevant data into OBM System to generate invoices/billing.
4. Send invoices & statements (upon request only) to customers on a monthly basis.
5. Issue reminder and final notice statements to customers as needed.
6. Extend copier(s)’ leasing expiry date in order to generate invoices.
7. Follow up with customers on overdue bills (min. 50 calls/customers on a weekly basis).
8. Assist superiors in payment collection, contacting customers to secure payment on outstanding invoices.
9. Resolve billing errors when discrepancies are found in the invoices.
10. Respond to customer inquiries via calls/email/WhatsApp.
11. Provide support to superiors and the Accounts Dept. by working with other employees to share workloads, answer questions, and solve billing issues.
12. Perform administrative support & duties, ad-hoc tasks, and prepare data/reports.
13. Archive pertinent records/files on a timely basis.

Job Requirements

QUALIFICATIONS

1. Minimum of 1-year experience working in a clerical and general administrative role.
2. Ability to interface with customers in a clear and pleasant way.
3. Effective communication skills and ability to complete tasks on time under tight schedules.
4. Self-disciplined, team player, optimistic, proactive, and detail-oriented.

Skills

1. Interpersonal Communications
2. Customer Data Management
3. Customer Service
4. Administrative Support
5. Computer Literacy
6. Customer Inquiries
7. Filing
8. Telephone Skills

Experience Level

1 - 3 Years of Experience

Entry Level

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service

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