Customer Service Executive

Company Background

We are representing one of the modern and youngest network infrastructure telecommunication company in Malaysia. Currently our client is looking for young and energetic candidates to be part of the team.

Job Description:

Job responsibilities:

• Handling incoming calls and enquiries from customers
• Follow up and resolve customers complains.
• Work closely with team members and leaders to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.
• Handle customer inquiry/ feedback/requests professionally via social media/ email channels in compliance with company processes & policy.
• Accurately document customer interaction in the system.
• Escalate/ share Voice of Customer (VOC) to relevant stakeholders.
• Perform sales/ ad hoc tasks as and when required.

Job requirements:

• Must have a minimum of SPM Certificate.
• Preferably having own transportation.
• Preferably with Call Centre experience.
• Fresh graduates are welcome to apply.
• Willing to work on rotational shifts and weekends.
• Willing to be based in Jalan Delima 1/3, Subang Hi-tech Industrial Park

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [HIDDEN TEXT] .

Consultant in charge of the role:

Azrin Jamal

Consulting Manager

WhatsApp no: View phone number on foundit.my Customer Service, Call Center, Social Media, Sales