Retail Store Manager (Melaka)

Lead the Future of Retail at Feruni

At Feruni, we're more than a tile brand—we're a movement that transforms how people live and work. If you're passionate about retail, leadership, and creating meaningful customer experiences, we invite you to join us as a Retail Store Manager at our Melaka showroom.

This is more than a job, it's a career path designed to grow you into a professional retail leader, equipped with strategic thinking, CRM mastery, and sales funnel expertise.

What You'll Enjoy as a Ferunian

• Monthly Sales Incentives – Your performance is rewarded.
• Comprehensive Medical Coverage – Includes dental, optical, outpatient and hospitalization.
• Work-Life Balance – 5-day work week, Sundays off, 9:00 AM to 6:00 PM.
• Career Development – Grow into a strategic retail leader through hands-on coaching, CRM training, and leadership development.

Your Role at Feruni

As a Feruni Retail Store Manager, you'll lead a high-performing team and drive the store's success across sales, operations, and customer experience. You'll be empowered to:

Drive Sales & CRM Excellence

• Plan and execute store strategies to meet sales and net income targets.
• Build strong relationships with homeowners, architects, interior designers, and contractors.
• Master CRM tools to manage leads, track performance, and optimize the sales funnel.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Deliver Operational & Service Excellence

• Ensure smooth daily operations and high service standards.
• Elevate showroom presentation and visual merchandising.
• Recommend and implement improvements to boost productivity and customer satisfaction.
• Use digital tools and data to enhance decision-making and store performance.

Lead & Develop Your Team

• Coach, train, and inspire your team to grow professionally and deliver results.
• Recruit and onboard new team members aligned with Feruni's culture.
• Foster a collaborative, high-performance work environment.
• Champion Feruni's values, policies, and customer-first mindset.

What We're Looking For

• Diploma or Degree in any relevant field.
• 2–3 years of experience managing a retail store.
• Experience in building materials or interior design retail is a plus.
• Proficiency in CRM and digital analytics tools.
• Fluent in English, Bahasa Malaysia, and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Strong leadership, time management, and problem-solving skills.
• Passion for customer service and team development.

Location: Feruni Retail Showroom, Melaka