Customer Service Executive

Job Responsibilities:

• Communicate clearly and enthusiastically with customers to ensure high quality service.
• Respond to customer enquiry via various channels (email, phone, live chat, etc.)
• Solve problems in an efficient and timely manner.
• Work with personnel from different departments to complete a work process.
• Coordinate appointments between doctors and patients.
• Prepare quotations for corporate customers.
• Liaise with the relevant Department PIC within the Group to ensure medical tests run smoothly.
• Update Excel sheets on doctor appointments.
• Conduct billing and invoicing services to customers, merchants and clients.
• Assist our Covid-19 onsite team from time to time.
• Manage the E-commerce platform including merchant and deal creation and approval.
• Ensure weekly payments to doctors and merchants.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Bahasa Malaysia, English
• We welcome applicants who have experience in working under business development environment but fresh graduates are encouraged to apply.
• Applicants must be willing to work in Kuala Lumpur.
• Preferably hospitability or airlines industry background in Customer Service or equivalent.
• Priority will be given to candidates who can commence immediately.
• Proficient in Word, Excel, and PowerPoint.
• Have team and relationship building skills.
• Self-motivated and confident.
• Ability to quickly adapt to change.
• Analytic thinking and high problem-solving skills.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and excellent communication skills.
• Candidates able to start immediately are preferred.

Employee Benefits:

• Health and Wellness:
  • Annual health screening*
  • Free medical consultation and medicine with doctors*
  • Staff discount on BP products and services
  • Free COVID-19 RT-PCR tests*
  • Annual dental cleaning*
  • Free initial physiotherapy assessment
• Team Building:
  • Regular team building activities, sports, outdoor activities, multi-cultural celebrations
  • Annual company events
• Monetary rewards:
  • Courses such as CME or CPD
  • Rewards and commission*
  • Performance bonus*
  • Retirement plan options*
• T&C applies*

Application Process:

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Do you have customer service experience?
• Do you have previous invoicing experience?

For interested applicants, kindly apply through Jobstreet ONLY.

For further enquiries, please contact the respective Person In Charge under each job posting.

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