Customer Care Representative

Job Summary:
The Customer Care Executive is responsible for delivering excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction across all communication channels. This role plays a key part in building strong relationships with customers and maintaining a positive brand image. Full training will be provided to help you succeed in this role.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other platforms.

- Handle and resolve customer complaints in a timely and efficient manner.

- Maintain accurate records of customer interactions and transactions.

- Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.

- Collaborate with internal departments to resolve customer concerns.

- Provide product or service information to assist customers in making informed decisions.

- Maintain a positive and empathetic attitude toward customers at all times.

- Monitor customer feedback and suggest improvements to products, services, or processes.

- Meet personal and team performance goals set by the company.

- Ensure compliance with company policies and service standards.

Requirements:
-Fresh graduates are encouraged to apply.

-Minimum SPM / Diploma in Business Administration, Communication, or related field.

-Willingness to learn and grow in a fast-paced environment.

-Excellent verbal and written communication skills in English and Bahasa Melayu.

-Strong problem-solving and interpersonal skills.

-Ability to multitask, prioritize, and manage time effectively.

-Proficient in Microsoft Office and customer service software or SQL Accounts systems.

Benefits:
- Allowance
- Commission
- Incentive
- Medical Claimable
- Free Parking