Outlet Supervisor

Job Responsibility

Designing

• Designing ways to address employee issues and sales targets.
• Planning marketing strategies from all aspects.

Managing

• Managing advertising work on social media platforms-free.
• Generating sales to meet the monthly sales targets given.

Mentoring

• Providing training to employees based on objectives.
• Assisting employees in improving productivity.
• Offering advice and motivation to employees.
• Maintaining ethics and displaying a positive attitude during working hours, in line with company requirements.
• Resolving issues among operational staff.
• Assisting employees in achieving sales targets.

Controlling

• Enforcing discipline including punctuality at the branch.
• Ensuring stock is delivered.
• Ensuring the workspace is always tidy before commencing operations and before leaving work, and customer belongings should be stored safely.
• Ensuring the cleanliness of the shop floor, counters, prayer rooms, toilets, storerooms, and the area outside the shop, free from litter, dust, and odor.
• Checking that shop equipment is functioning properly (refer to checklist).
• Planning employee schedules (timetable).
• Monitoring employee attendance under supervision.
• Ensuring stock is displayed neatly and orderly (refer to procedures).
• Listing stocks for ready stock if necessary (phones, spare parts, & accessories).
• Auditing phone, spare parts, & accessories stock.
• Reviewing employee sales records every 4 hours.
• Checking the response level of sales platforms (Facebook page, WhatsApp Business, marketplace, Instagram, Shopee, & Mudah).
• Ensuring sales cash matches the repair system and POS system.
• Checking phone displays (demos) and ensuring alarms are functional.
• Taking responsibility for all losses incurred by the company due to failure to safeguard, prevent, control, and observe all company assets/stocks in the branch. Losses are not limited to loss, defects, and damages to goods caused by oneself or employees under supervision.

Job Requirements

Position: Branch Manager

Company: Factory Mobile

Location: Factory Mobile Shah Alam - Your Gadget Solution, VG-42, Jalan Plumbum V 7/V, Seksyen 7, 40000 Shah Alam, Selangor

Industry: IT/Hardware/Smartphone Services

Working Hour: 6 days/week | 2 shifts

• 10.00AM - 6.30PM
• 1.30PM - 10.00PM

Nationality: Malaysian.

Education: Minimum Diploma, Bachelor's degree or related field preferred.

Experience

• Previous experience in a managerial role in the smartphone service industry or related field is preferred.
• Strong leadership, communication, and interpersonal skills.
• Familiarity with smartphone repair processes, technical specifications, and customer service principles.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Knowledge of regulatory requirements and industry standards relevant to smartphone services.

Job Benifits

• Opportunities for promotion
• Commission

Technical Specifications, Regulatory Requirements